Thanks for sharing that twitter link.
In that link, it looks like some customers are pretty angry. It looks like what happened is:
- suruga-ya.jp became unavailable outside of Japan
- suruga-ya tweeted that customers outside of Japan should now use the .com site, rather than the .jp site
- Some customers complained that the .com site has less items, and is not as good as the .jp site
- suruga-ya then said the unavailability of .jp was due to an unintentional maintenance issue, rather than due to a policy change
- Some customers though suruga-ya was lying about this, because in their first tweet, the change sounds fully intentional
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